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Michael and the team are simply great. Over Christmas our Air Conditioner stopped working, we rang around and could only find a rep from Metro, he had no idea and tried to upsell us to the tune of 2.2K for a 'Full service' to hopefully find the problem.Michael came out twice, diagnosed the issue and replaced a part all within a few days for a total of $400. Stick with the (honest) experts is my advice - RD Mt Eliza
Installers Adam and Dillon did a fantastic job. They were very courteous and professional. They were very helpful and informative about the unit and how to get the best from it. We highly recommend this company, many thanks and merry xmas from Anne and Garry
Excellent & efficient installation by Josh & Dylan today. Bayside Comfort highly recommended.
Update 23/1/25Had the systems(3 of) in for about six months now. About a month ago, the WIFI units were not working. Today I contacted the company to get some advice on how to fix them (still in warranty). Discussed this, via email, with Kristy from the company and all she wanted to do was get me to ring Mitsubishi. Extremely poor after sales service.Needed the serial numbers from the WIFI modules to reinstall the App. When I emailed and asked how to access the WIFI modules and get the serial numbers, I was told by Kristy that "Best thing to do is call Mitsubishi". No help whatsoever. Great installation company, shame it's let down by attitudes like this.Installed three split systems about six months ago and did an awesome job. They arrived on time and were very professional. Had a problem with the wifi insert in one of the units and they stay at it doggedly until they solved.
The men arrived on time. They were courteous and friendly and kept me advised of what they were doing at every stage of the installation.I am very happy with their work.
We recently purchased a new office and had our aircon installed by Bayside Comfort Solutions. Their advice on product and installation options was outstanding. The work was exceptional, and they were a pleasure to work with. We’re thrilled with the results and would definitely use Bayside Comfort Solutions for our next project. Highly recommended!
Excellent experience with Bayside Comfort Solutions. Brett was prompt and easy to deal with and our issue was dealt with quickly. Would highly recommend.
Thanks so much for prompt, efficient and friendly service. Brett came the day after I called. I can highly recommend.
Great service, friendly attitude. Have used the company before and very happy with their service.
Extortion. $250 for a call-out that would have lasted 10 minutes and a quote>$600 for a controller that another company did for $400 all up. Too much attitude and way too expensive
What had started as a good experience with this company has lead to headaches and stress. I would recommend this company to check their work site before leaving.Firstly, they left duct piping on-top of my two-story roof, I had to call them to come back and remove it. When coming back to remove it, they only sent one person to climb on top of a two-story house alone, luckily someone was home to hold the ladder and keep it stable. Then we after they left, we found nails on the driveway under our car tires.
From the moment we enquired about heating/cooling with Bayside Comfort Solutions we were impressed with the girls at reception, John, who came out to discuss our options and the boys who came out to install our new unit. Thankyou all for a job well done. We can highly recommend this company.
Thanks so much,Those 2 guys that's installed the aircon recycle thing were excellent,Dr Guy Williams was right to recommend you,To me,I will do the same to all my friends when they need your services
Great staff to deal with from reception to quoting to installation. The installation of a new ducted heating unit was quick, easy and they took away the old unit. Ran us through a few times on how to use the control unit.We certainly recommend them for all our needs for heating and cooling.
Their mere presence fixed our heater! Turns out, just turning up was all Brett needs to do to get our heater working. The wifi connection for it wasn't working so we booked a service call. When they turned up it magically worked again. Thanks Brett for being so gracious with us when this happened.We purchased a heating unit through Bayside 2 years ago and their follow up customer support has been great during that time.
Great service on time and courteous Installers were a pleasure to work with
Big Thank you to the BCS team for a great professional service all round! Competitively priced, efficient, courteous and enthusiastic team supporting the local community - one happy customer with our newly installed ducted heating system. Thanks guys 👍
Fantastic service very happy and grateful to Brett for such a wonderful job and explanation. Thank you
Bayside Comfort installed our heating system in 2021. They were absolutely fantastic so we had no hesitation contacting them again for a new evaporative cooler. We didn't even bother to shop around we just popped into there office spoke to John and all was arranged. Again they did not disappoint. Many thanks to Nick, John, Brett and the ladies in the office. Absolutely fantastic and would highly recommend them.10 our of 10.Angelo and Sina
Nathan and the team did an outstanding job keeping us informed and completing our ac installation professionally I would definitely recommend them. Kevin Connolly
Great and prompt customer service from start to finish. Good price. Clean and tidy. We recommend.
Firstly they were easy and quick to book an appointment.Brett showed up on time, was fast and efficient and friendly to deal with.Highly recommend.
Great service, prompt, attention to detail, friendly. Highly recommend.
I would like to express my appreciation for the service technician's expertise and pleasant demeanor during the recent service call.In addition to resolving the primary issue, he also promptly addressed a minor problem with another unit.Thank you for your attention to this matter.Sincerely,Geoff West
Fifth call out for the same unit tomorrow. Hopefully the bring some gas to charge it🤪
Most efficient and pleasant company to deal with from quote to completion of work installing two reverse cycle air conditioners. An installation query was dealt with very satisfactorily.
Prompt, friendly and efficient service call. Very pleased with the job now completed.
Friendly and efficient. Got a call half hour before arrival. Installed a wifi controller for the A/C . Would definitely recommend this team.
An excellent service from Michael. Skilled, friendly and efficient. Highly respectful of my home and patiently educated me on operational information.
Scheduling an appointment was smooth and seamless. The technician ((Brett) was punctual and extremely professional. Brett listened to my concerns and systematically solved the issues. Thank you.
Fast and efficient service. The repair guys were easy to deal with and worked efficiently. First point of contact on the phone was efficient too.
Great service all round. They arrive when they say they will, do the job efficiently and provide quotes we asked for. Quality business, we've used them a few times now and will continue to recommend them for heating and cooling jobs and servicing. Thanks.
Great service and very professional - did a good job and when they said they would
The replacement of my air conditioning unit was efficient, done in a timely manner and Dylan and Riley were friendly and helpful.
Sales through to installation excellent, couldn't ask for better. I'm delighted with my new system - cold or hot air at a touch of an iPhone button. Thank you Bayside Comfort Solutions - you made the whole process so easy for me.
The Team at at Bayside have just completed our Installation of our our replacement split system. From the the fist call and the promptness of the return call, especially as it was during the Xmas New Year week with the business closed for a break, they returned my call the day prior to their official opening day. The Service guy, Brett came out a couple days later 2 service our 2 units and check why the upstairs unit was not cooling. He quick clean and thorough, even if the news on the upstairs one was not what I wanted to hear. He was quick to get a quote to me with the option to repair or replace the unit. After sanity checking his quotes and reason fore the failure of the existing unit with a contact I had at a Melbourne based Air Con company, he confirmed all that Brett told me I chose the replacement route.Well I then thought that being holiday season I would have a fair wait, but no, they had the unit I chose in stock and could install it this week. Matt and his sidekick arrived when they said they would be here, if not a little earlier, and quickly got into it. They were quick and clean and left the room as they found it.Fantastic job Team Bayside and I would recommend you anytime.Tony and AngelaRye
Personable knowledgeable Brett serviced our Evaporative Cooler, gave objective advice what better system we could have for heating and cooling for use with solar electric power system.
The service was great from top to bottom, starting with the girls in the office who were knowledgeable and helpful and Nick who provided great advice and an immediate quote. The installation team, Harry and Michael, were on time, courteous and technically very competent. They did a good install and cleaned up. They even went above and beyond by offering to clean out the cobwebs in a cathedral ceiling that we can no longer reach. Would not hesitate to use them again and recommend to others.
We’ve used these guys a number of times, always have gone the extra mile for us. Highly recommend. Thanks team
Really good to deal with from reception to visiting technicians fixed the problem with heating and suggested best option to replace aging cooling system. Highly recommend
Great company to deal with and Brett who serviced the unit was punctual and very helpful showing us how to better utilise the different settings on the unit.
Great service and communication! Nick was a legend and came out to quote the job quickly, then was able to fit us in quickly by getting a few of the crew here. Can’t recommend them enough and would definitely use them again
Serviceman Michael Very punctual polite friendly and resolved the issue
Can highly recommend Bayside Comfort Solutions - very helpful in choosing our air conditioner, installation was promptly and professionally carried out - left our site spotless, very happy with our decision to purchase the Mitsubishi Heavy Industries reverse cycle air conditioner.
The chaps arrived EXACTLY on time to install my air conditioner. When they hit a minor hitch, they discussed it with me and came to a solution quickly. Both were courteous and efficient, and took all the rubbish away with them. They also didn’t mind answering my dopey questions!
Installed on 21-10-23. The 2 installers were on time, very professional in their work cleaned up when they finished and were delightful young men.
The duration of the job to get it fixed takes way too long. We are going on 2 weeks with no heating only to be advised we are yet again waiting for another part and have another week to go to see if this one works. The response I got from the receptionist was “nothing I can do about it, so there”In fact, she told me I was rude for relaying the fact that I was told it was a stuff up on their end and a misdiagnosis (they replaced the wrong part) because that is what their worker told me…So now my sick child who needs a warm house and myself get to go deal with the consequences of this while she sits in a warm office and “there there” us.Given the length we have been without essential heating, the stuff up and the lack of compassion for our situation, I would not use this service ever and have relayed my sentiments to the landlord who is trying to do good by us, but I think they need to go elsewhere in future.Just a reminder… we are looking at 3 weeks without heating using this service.
Great service and everyone was easy going, polite as well as professional.
Great price, excellent service, guys who I talked we're very professional. Will definately recommend.
We’ve had this company out a couple of times to fix and later service our central heating. They have always been on time and polite and lovely. Couldn’t recommend highly enough
Absolute joy to deal with this company! Professional, courteous, reliable and highly knowledgeable in every aspect. Helpful in every way from office to service. Brett is fantastic. Thank you again!
Communication excellent. Installer rang to see if job could be brought forward as they'd had a cancellation. Discussions on installation details were appreciated.Worst possible weather to install a rooftop system - howling gale, rain, intermittent hail. Installation proceeded without complaint - I expected it would be postponed.Many thanks for battling the elements as well as the complications of a retrospective installation.
Thorough checking of system. Much appreciated compared with an earlier company. Ducting leek discovered which will make a big difference! We have forgotten engineer"s name but he was very helpful.
Nick was an absolute legend. Happy to share his knowledge and made the experience great. These guys are awesome…The team came back and did exactly what was suggested and needless to say the house is toasty warm and the electricity usage is way down!!The team were friendly and great to deal with! Highly recommend the Bayside Comfort Solutions crew!!
Everyone we dealt with at Bayside Comfort Solutions was helpful and courteous. We are very happy with the service and advice they provided, and are thrilled with our new air-conditioning. We would highly recommend this business.
Fantastic guys, very professional and did a great job. Good communication, left everything neat and tidy. Went above and beyond to provide a good service. Their servicing pricing was also much better value than other company's quotes. Highly recommend.
Absolutely excellent service from Bayside Comfort Solutions from first contact until completion of the replacement of our 20+ year old ducted heating unit. They also serviced our reverse cycle unit. Very friendly technicians who cleaned up after themselves and made sure I knew how to use the new system.Could not recommend them more highly.
Highly recommend Bayside Comfort Solutions, they were recommended by Selley International as an approved reseller. My ducted heating system had given up after 20 years. Received an on site quote from John within 48 hours (he came down to Flinders) & a new system was installed 3 days later. The 3 people that came out were fantastic (2 installers & 1 plumber) - they were professional, courteous & amazing clean - they even vacuumed the work space & wiped down the wall. They were so quiet & efficient we didn't even know they were here doing the work. Great service!
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